Privacy Policy – The Offline Phone

Website: https://theofflinephone.com

Last Updated: November 2, 2026

At The Offline Phone, we take your privacy seriously.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, theofflinephone.com, purchase our products, or interact with our services.

We are committed to handling personal information responsibly and in accordance with applicable United States federal and state privacy laws.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

This website is operated under the brand name The Offline Phone, owned and operated by Leadskollen AB, a company registered in Sweden.

The Offline Phone

Legal Business Name: Leadskollen AB

Registered Address: Stensätravägen 2, 127 39 Skärholmen, Sweden

Website: https://theofflinephone.com

Email: contact@theofflinephone.com

If you have any questions about how we handle your personal information, please contact us using the information provided above.

2. Information We Collect

We collect certain personal information to provide a safe, convenient, and reliable shopping experience.

Personal Information

When you place an order, create an account, or contact us, we may collect:

• First and last name

• Billing address

• Shipping address

• Email address

• Phone number

• Order details and purchase history

• Customer support communications

• Information you voluntarily provide to us

We use this information to process orders, arrange deliveries, provide customer support, and fulfill our obligations to customers.

Payment Information

Payment information is collected when you make a purchase and is processed through secure third-party payment providers.

Depending on the payment methods available at checkout, these providers may include Shopify Payments and other authorized payment processors.

We do not store complete credit card numbers or card security codes on our own systems.

Payment providers process your information according to their own applicable privacy and security policies.

Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Date and time of visits

• Website interactions

• Referral sources

• Cookies and similar online identifiers

This information helps us maintain website functionality, understand website performance, and improve the shopping experience.

Information From Third Parties

We may receive information from service providers involved in processing payments, preventing fraud, fulfilling orders, delivering packages, or providing customer support.

We use this information only for legitimate business purposes and in accordance with applicable law.

3. How We Use Your Information

We use personal information for the following purposes.

Order Processing and Delivery

We process your information to:

• Receive and confirm orders

• Process payments

• Prepare products for shipment

• Arrange shipping and delivery

• Send order confirmations and tracking information

• Process returns and refunds

• Resolve order-related issues

Customer Support

We use your contact information and order details to respond to inquiries, provide assistance, and resolve problems.

Marketing and Promotions

Where permitted by law, we may use your contact information to send:

• Product announcements

• Special offers

• Promotional campaigns

• News and updates

• Other marketing communications

You can opt out of promotional emails at any time by clicking the unsubscribe link included in our marketing messages.

You may also contact us at contact@theofflinephone.com.

Website Improvement

We may analyze website activity to:

• Improve navigation and usability

• Identify technical issues

• Evaluate website performance

• Improve our products and services

• Understand customer preferences

Security and Fraud Prevention

We may use personal information to detect, investigate, and prevent fraudulent transactions, unauthorized access, and other activities that could compromise our customers or business.

Legal Compliance

We may process and retain information when necessary to comply with applicable laws, regulations, tax obligations, legal requests, or other lawful requirements.

4. How We Share Personal Information

We disclose personal information to third parties when reasonably necessary to operate our business, provide our services, or comply with legal obligations.

These parties may include:

Shipping and Logistics Providers

We share information such as your name, shipping address, phone number, and order details with shipping companies and fulfillment partners responsible for delivering your purchase.

Payment Processors

Payment information is shared with authorized payment providers to complete transactions, process refunds, and help prevent fraud.

E-Commerce and Technology Providers

Our online store operates on Shopify.

Shopify and other technology providers may process information necessary to host our website, maintain its functionality, process orders, and support our business operations.

Suppliers and Fulfillment Partners

Certain products may be shipped directly from international suppliers or fulfillment partners.

When necessary, we may share relevant delivery information with these partners so they can fulfill your order.

Analytics and Advertising Partners

Depending on the technologies enabled on our website, we may share certain online identifiers, browsing activity, and purchase-related events with analytics or advertising providers.

Such processing may be used to measure advertising performance, understand website activity, or deliver relevant advertising.

Where required by applicable law, we provide the appropriate privacy notices and opt-out choices.

Legal Authorities

We may disclose personal information when required by law, court order, subpoena, or other valid legal process.

We may also disclose information when reasonably necessary to protect our rights, customers, property, or security, consistent with applicable law.

5. International Data Transfers

The Offline Phone may work with service providers, suppliers, and fulfillment partners located outside the United States.

As a result, certain personal information may be processed or accessed in other countries.

This may include sharing shipping information with international fulfillment partners to complete customer orders.

We take reasonable steps to protect personal information transferred internationally and require appropriate safeguards from service providers where applicable.

Privacy laws in other countries may differ from those in the United States.

We limit the information shared with international partners to what is reasonably necessary for the relevant business purpose.

6. How We Protect Personal Information

Protecting your personal information is important to us.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, alteration, loss, or disclosure.

These measures may include:

• Encrypted data transmission

• Secure payment processing

• Access controls

• Website security monitoring

• Security measures provided by our technology partners

• Internal procedures for handling customer information

Payment transactions are processed through specialized payment providers that implement applicable security standards.

Although we take reasonable precautions, no method of internet transmission or electronic storage is completely secure.

Therefore, we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support website functionality, improve performance, and, where enabled, provide analytics and advertising services.

Cookies are small files or pieces of information stored on your device.

Essential Cookies

These technologies are necessary for the basic operation of our website.

They may support:

• Shopping cart functionality

• Checkout and payment processing

• Account authentication

• Website security

• Session management

• Fraud prevention

Disabling essential cookies may prevent certain website features from functioning properly.

Analytics Cookies

We may use analytics technologies to understand how visitors interact with our website.

These technologies may help us identify popular pages, navigation patterns, technical problems, and opportunities to improve the shopping experience.

Advertising and Marketing Cookies

Where enabled, advertising technologies may be used to:

• Measure advertising campaign performance

• Understand interactions with our advertisements

• Provide more relevant advertising

• Evaluate marketing effectiveness

Some of these technologies may involve sharing online identifiers or browsing activity with advertising partners.

Managing Cookies

You can manage or delete cookies through your browser settings.

Where available, you may also adjust your preferences using the privacy or cookie controls provided on our website.

We honor legally required privacy choices and opt-out requests in accordance with applicable state privacy laws.

Please note that restricting certain technologies may affect some website features.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

Retention periods depend on the type of information and the purpose for which it was collected.

Order and Transaction Records

Order information, invoices, and payment-related records may be retained as necessary to comply with applicable tax, accounting, and legal obligations.

Customer Support Records

Customer support communications may be retained for as long as reasonably necessary to resolve inquiries, manage disputes, and maintain appropriate business records.

Marketing Information

Marketing contact information may be retained until you unsubscribe, request deletion where applicable, or the information is no longer needed for the relevant purpose.

Certain limited records may be retained to document and honor your opt-out preferences.

Technical Information

Website logs and technical information are retained according to operational requirements, security needs, and applicable legal obligations.

When personal information is no longer needed, we take reasonable steps to delete, de-identify, or securely dispose of it.

9. Your Privacy Rights

Depending on your state of residence and the privacy laws applicable to our business, you may have certain rights regarding your personal information.

These rights may include:

Right to Know or Access

You may have the right to request information about the personal information we collect, use, or disclose.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Delete

You may have the right to request deletion of certain personal information, subject to applicable exceptions.

Right to Data Portability

You may have the right to receive certain personal information in a portable and readily usable format.

Right to Opt Out

Depending on applicable state law, you may have the right to opt out of certain processing activities, including:

• The sale of personal information

• The sharing of personal information for cross-context behavioral advertising

• Targeted advertising

• Certain types of profiling

Right to Limit Certain Uses of Sensitive Information

Where applicable, you may have the right to limit certain uses or disclosures of sensitive personal information.

Right to Non-Discrimination

We will not unlawfully discriminate against you for exercising your privacy rights.

How to Exercise Your Rights

You may submit a privacy request by contacting:

Email: contact@theofflinephone.com

Please include sufficient information for us to identify your request.

We may need to verify your identity before processing certain requests to protect against unauthorized access or disclosure.

We will respond within the timeframes required by applicable law.

Where required, we will also provide a process for appealing certain decisions regarding privacy requests.

10. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), if these laws apply to our business.

These rights may include the ability to:

• Know what categories of personal information are collected

• Access specific personal information

• Request deletion

• Request correction

• Opt out of the sale or sharing of personal information

• Limit certain uses of sensitive personal information

• Receive equal treatment when exercising privacy rights

Sale and Sharing of Personal Information

Under certain US state privacy laws, particularly California law, the terms "sale" and "sharing" may include some disclosures of personal information to advertising or analytics partners, even when no money is exchanged.

If our use of advertising technologies constitutes a sale or sharing under applicable law, we will provide the required disclosures and opt-out mechanisms.

Where required, we will also recognize applicable browser-based opt-out preference signals, such as Global Privacy Control.

California Privacy Requests

California residents may contact us to exercise applicable privacy rights.

Email: contact@theofflinephone.com

We will process eligible requests in accordance with applicable law.

11. Marketing Communications

We may send promotional emails about our products, offers, and announcements where permitted by law.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.

You may also contact us directly to request removal from our marketing email list.

Unsubscribing from marketing communications does not prevent us from sending essential transactional messages, such as:

• Order confirmations

• Shipping notifications

• Payment receipts

• Return and refund updates

• Important customer service communications

We comply with applicable requirements governing commercial electronic communications, including the CAN-SPAM Act.

12. Children's Privacy

Our website is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without the consent required by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us.

We will review the matter and take appropriate action in accordance with applicable law.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services.

These third parties operate independently and may have their own privacy policies and data processing practices.

We encourage you to review their privacy policies before submitting personal information.

This Privacy Policy applies to information processed by The Offline Phone in connection with our website and services.

14. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes in our business practices, technology, services, or applicable laws.

The updated policy will be published on our website.

The date of the most recent update will appear at the top of this document.

Where legally required, we will provide additional notice of material changes.

We encourage you to review this Privacy Policy periodically.

15. Contact Information

If you have questions about this Privacy Policy, how we handle your personal information, or your privacy rights, please contact us.

The Offline Phone

Operated by Leadskollen AB

Address: Stensätravägen 2, 127 39 Skärholmen, Sweden

Phone: +46 13 884 69

Website: https://theofflinephone.com

Email: contact@theofflinephone.com

We are happy to assist you with privacy-related questions and requests.

Last Updated: November 2, 2026