Terms & Conditions of Sale – The Offline Phone

Website: https://theofflinephone.com

Last Updated: November 2, 2026

Please read these Terms & Conditions of Sale carefully before using theofflinephone.com or purchasing products from The Offline Phone.

By placing an order through our online store, you agree to these Terms & Conditions.

Nothing in these Terms limits or excludes consumer rights that cannot legally be waived under applicable United States federal or state laws.

1. General Provisions

The Offline Phone is an online store operated by Leadskollen AB, a company registered in Sweden, available at https://theofflinephone.com.

Throughout these Terms, the words "we," "us," and "our" refer to The Offline Phone and its online store.

These Terms & Conditions of Sale apply to all purchases made through our website and, where relevant, to the use of our online services.

We reserve the right to update these Terms when necessary, in accordance with applicable laws.

Changes will generally apply to future purchases.

For orders already accepted, the Terms in effect at the time of purchase will continue to apply unless otherwise required or permitted by law.

2. Orders and Payment

All prices displayed on our website are listed in United States Dollars (USD).

Applicable state and local sales taxes may be calculated and added during checkout, depending on the shipping destination and relevant tax requirements.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

The total amount payable will be presented during checkout.

International Shipping and Import Charges

Some of our products may be shipped directly from international suppliers or logistics partners located outside the United States.

International shipments may be subject to:

  • Customs clearance procedures

  • Import duties and tariffs

  • Applicable taxes

  • Carrier processing fees

  • Other legally applicable import charges

Responsibility for these charges depends on the agreed shipping terms and applicable customs regulations.

If additional import-related charges are payable by the customer, we will disclose that responsibility and the relevant cost information before purchase as required by law.

Nothing in this section limits your rights under applicable consumer protection laws.

Price Changes

We reserve the right to change product prices at any time without prior notice.

Price changes will not affect orders that have already been accepted.

Secure Payments

All payment information is processed through secure third-party payment providers.

We use payment services that implement appropriate encryption and security measures.

We do not store complete credit card numbers or card security codes on our own systems.

3. Order Confirmation and Acceptance

After placing an order, you will receive an order confirmation email at the address provided during checkout.

The confirmation typically includes:

  • Products ordered

  • Order number

  • Total purchase amount

  • Shipping information

  • Relevant order details

An automated order confirmation acknowledges receipt of your order.

Your order is accepted when we expressly confirm acceptance or dispatch the purchased product, subject to applicable law.

Order Errors

If we identify an obvious error involving pricing, product availability, or shipping information, we may contact you to resolve the issue.

If an order cannot be fulfilled, we will notify you and provide an appropriate refund.

Any cancellation or modification of an accepted order will be handled in accordance with applicable laws and the agreed purchase terms.

4. Shipping and Delivery

We offer delivery to eligible addresses within the United States.

Order Processing

Our standard order processing time is generally 1–3 business days.

Orders placed on weekends or public holidays are typically processed beginning on the next business day.

Estimated Delivery Time

Our estimated standard delivery time is 5–10 business days after processing.

Actual delivery times may vary depending on:

  • Product availability

  • Shipping destination

  • Shipping carrier

  • Customs processing

  • International transportation conditions

We make reasonable efforts to ship and deliver orders within the advertised timeframe.

Shipping Delays

Occasional delays may occur due to:

  • International transportation disruptions

  • Customs inspections and clearance procedures

  • Severe weather conditions

  • Public holidays

  • Unexpected logistics difficulties

  • Shipping carrier disruptions

If we cannot ship your order within the promised timeframe, we will notify you and provide the options required by applicable law.

These may include the opportunity to consent to a revised shipping date or cancel the order for a prompt refund.

Lost or Damaged Shipments

If your order is lost during shipping or arrives damaged, please contact our customer support team.

We will investigate the issue and provide an appropriate resolution in accordance with applicable laws and our policies.

For additional information, please review our Shipping & Delivery Policy.

5. Returns, Refunds, and Product Warranties

We offer a 30-day return policy for eligible products, beginning on the date your order is delivered.

This policy is subject to the eligibility requirements described in our separate Return & Refund Policy.

30-Day Return Window

Customers may request a return within 30 calendar days of receiving their order.

For standard change-of-mind returns, the product must meet our return eligibility requirements.

Returning Mobile Phones

Please handle the product carefully when inspecting or testing its functionality.

Before returning a mobile phone, we recommend:

  • Backing up any personal information you wish to keep

  • Removing personal data from the device

  • Signing out of personal accounts

  • Removing SIM cards and memory cards

  • Disabling applicable account or activation locks

  • Packaging the product securely for transportation

The device should be returned in acceptable condition with its originally included accessories.

Products showing excessive wear, damage caused by misuse, or unauthorized modifications may not qualify for a full refund under our voluntary return policy.

Return Shipping Costs

For ordinary returns based on a change of mind, customers are generally responsible for return shipping costs.

Our return warehouse may be located outside the United States.

International return shipping charges may vary depending on the carrier and destination.

Details are provided in our Return & Refund Policy.

Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact our customer support team.

Depending on the circumstances, an appropriate resolution may include:

  • Repair

  • Replacement

  • Partial refund

  • Full refund

We will handle such claims in accordance with applicable federal and state consumer protection laws.

Product Warranties

Any manufacturer or commercial warranty applicable to a product will be described in the relevant product documentation or warranty terms.

The duration and coverage of warranties may vary depending on the product.

These warranties do not limit any consumer rights or remedies that cannot legally be waived.

For additional information, please review our Return & Refund Policy.

6. Intellectual Property

All content published on theofflinephone.com, including text, images, logos, graphics, design elements, and product presentations, belongs to The Offline Phone, our partners, or the respective rights holders.

This content is protected by applicable United States copyright, trademark, and intellectual property laws.

Copying, distributing, publishing, modifying, or commercially using protected content without the appropriate authorization is prohibited, except where permitted by law.

7. Customer Accounts

If you create a customer account, you are responsible for maintaining the confidentiality of your login credentials.

We recommend using a strong password and avoiding sharing your account information with others.

If you suspect unauthorized access to your account, please contact our customer support team promptly.

We use reasonable technical and organizational security measures designed to protect customer accounts and personal information.

8. Limitation of Liability

The Offline Phone strives to provide a secure, reliable, and functional website and shopping experience.

However, temporary technical disruptions or service interruptions may occasionally occur.

To the maximum extent permitted by applicable law, The Offline Phone will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or services, except where such limitations are prohibited by law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability arising from fraud, willful misconduct, or other conduct for which applicable law prohibits limitation of liability.

Our responsibility for defective, damaged, incorrectly described, or undelivered products remains subject to applicable consumer protection laws and the terms of the purchase agreement.

These provisions do not limit non-waivable consumer rights.

9. Changes to These Terms

The Offline Phone reserves the right to update these Terms & Conditions of Sale when reasonably necessary.

Updated Terms will be published on our website.

Changes will generally apply to purchases made after the updated Terms become effective.

For orders already accepted, the Terms in effect at the time of purchase will continue to apply unless otherwise required or permitted by law.

We encourage customers to review these Terms before placing an order.

10. Privacy and Personal Information

We collect, process, and protect personal information in accordance with applicable United States federal and state privacy laws.

Personal information may be used for purposes including:

  • Processing and fulfilling orders

  • Payment processing

  • Shipping and delivery

  • Customer support and communication

  • Compliance with legal obligations

  • Website security and fraud prevention

  • Improving our products and services

Where permitted by applicable law, information may also be used for marketing and analytics purposes.

For additional information about how we collect, use, share, retain, and protect personal information, please review our Privacy Policy.

11. Governing Law and Dispute Resolution

These Terms & Conditions of Sale are governed by applicable United States federal law and the state law properly applicable to the transaction.

Nothing in these Terms limits mandatory consumer protections provided under applicable federal or state laws.

Resolving Disputes

If you experience a problem with your order or have a disagreement regarding a purchase, we encourage you to contact our customer support team first.

We will make reasonable efforts to review your concern and find a fair and appropriate resolution.

If the matter cannot be resolved directly, you retain the right to pursue remedies available under applicable law.

Nothing in these Terms prevents customers from exercising rights or remedies that cannot legally be waived.

12. Contact Information

Do you have questions about our Terms & Conditions of Sale, an order, or one of our products?

Our customer support team is happy to help.

The Offline Phone

Operated by Leadskollen AB
Stensätravägen 2
127 39 Skärholmen
Sweden

Phone: +46 13 884 69
Email: contact@theofflinephone.com
Website: https://theofflinephone.com

Thank you for your trust and for choosing The Offline Phone!

Last Updated: November 2, 2026