Return & Refund Policy – The Offline Phone

Website: https://theofflinephone.com

Last Updated: November 2, 2026

At The Offline Phone, we want every customer to enjoy a safe, simple, and reliable shopping experience.

If you are not completely satisfied with your purchase, we offer a straightforward and transparent return and refund process.

Please review the following policy before returning a product.

1. Return Window

We offer a 14-day return policy for eligible products, beginning on the date your order is delivered.

You may request a return within 14 calendar days of receiving your order, provided the product meets the eligibility requirements outlined below.

Order Cancellations

If you would like to cancel your order, please contact us within 1 hour of placing your order, whenever possible.

After this period, your order may already have entered processing or shipment preparation, and cancellation before shipment may no longer be possible.

We will make reasonable efforts to accommodate cancellation requests.

If your order has already shipped, you may request a return in accordance with this policy.

Nothing in this section limits your rights to cancel an order or receive a refund where required by applicable law.

Contact: contact@theofflinephone.com

2. Return Options

Returns to Our International Warehouse

Eligible products may be returned to our international returns warehouse.

Return Address:

Gao Shengrui – GSR Dropshipping
Xiasha 4th Street No. 30
Qiantang District, Hangzhou City
Zheng Shi Garments Old Building, Reception Room 205
Hangzhou, China

Phone: +86 13857102600

We do not charge additional return processing or restocking fees for standard eligible returns.

Return Shipping Costs

For ordinary returns based on a change of mind, customers are responsible for return shipping costs.

Because our return warehouse is located outside the United States, return shipping costs may vary depending on the carrier, package size, shipping method, and destination.

International return shipping may be more expensive than domestic shipping.

We recommend contacting our customer support team before returning a product so we can provide return instructions and help you understand the process.

For defective, damaged, or incorrect products, return shipping arrangements will be handled separately in accordance with the circumstances and applicable consumer protection laws.

Refunds are generally issued to the original payment method used at checkout.

3. How to Return a Product

To request a return, please follow these steps.

Step 1 – Contact Customer Support

Email contact@theofflinephone.com with your order number and let us know that you would like to return your purchase.

You are welcome to provide a reason for your return, although this is not required for an otherwise eligible return.

Step 2 – Prepare Your Device

Before returning your phone, please:

Back up any personal information you wish to keep.
Remove personal data from the device.
Sign out of personal accounts.
Remove your SIM card and any memory cards.
Disable any applicable account or activation locks.
Include the original accessories supplied with the product.

We recommend performing a factory reset, where available, after backing up your information.

Please note that performing a factory reset may permanently erase information stored on the device.

Step 3 – Package the Product Securely

Carefully package the phone to prevent damage during transportation.

We recommend using the original packaging whenever possible or another suitable protective package.

Mobile phones contain lithium-ion batteries and may be subject to special shipping requirements.

Please use a carrier and shipping method that permit the international transportation of electronic devices containing lithium batteries.

Step 4 – Ship Your Return

Send your package to the return address provided in Section 2, following any applicable shipping and customs requirements.

We recommend using a shipping service that provides tracking information.

Step 5 – Keep Your Shipping Receipt

Retain your shipping receipt and tracking number until your return has been completed.

Step 6 – Receive Your Refund

Once your return has been received, inspected, and approved, we will process your refund in accordance with the conditions below.

4. Refund Conditions

14-Day Return Policy

When you return an eligible product within the 14-day return window, our returns team will inspect the item after it arrives.

For approved returns, refunds will be processed within 10 business days after the returned product has been received and approved.

The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Refunds are generally issued to the original payment method used for the purchase.

We do not charge additional refund processing or restocking fees for standard eligible returns.

Original Shipping Charges

For ordinary change-of-mind returns, original shipping charges are generally non-refundable unless otherwise stated or required by applicable law.

If an order qualifies for a refund due to our error, a defective product, or another situation requiring reimbursement under applicable law, the appropriate shipping charges will also be addressed.

Condition of Returned Products

To qualify for a full refund under our standard 14-day return policy, the returned product must meet the following conditions:

The phone must not have damage caused by misuse or improper handling.
The device must be returned in good condition.
All originally included accessories must be returned.
The device must not have excessive signs of wear.
Personal accounts and applicable activation locks must be removed.
The product must be packaged securely for return shipping.

Original packaging is preferred but is not strictly required if the device is otherwise packaged safely.

Products that show substantial damage, excessive wear, missing accessories, or unauthorized modifications may be ineligible for a full refund under our standard change-of-mind return policy.

Any reduction or denial of a voluntary refund will be based on the product's condition and the terms disclosed in this policy.

These conditions do not limit rights or remedies that customers may have under applicable law.

5. Special Return Conditions

Mobile Phones and Electronic Devices

Our 14-day return policy applies to eligible mobile phones and electronic devices purchased directly from The Offline Phone.

Customers may inspect the product and test its basic functionality.

However, products showing significant damage, excessive wear, or modifications beyond normal inspection may not qualify for a full refund under our standard change-of-mind return policy.

Opened Products

Opening the product packaging does not automatically make an item ineligible for return.

Returned products must still meet the applicable eligibility requirements.

Discounted Products

Products purchased during promotional campaigns or at discounted prices are generally eligible for return under the same 14-day policy unless a different condition was clearly disclosed before purchase and is permitted by law.

A promotional discount does not eliminate any consumer rights provided by applicable law.

Defective or Incorrect Products

If you receive a defective, damaged, or incorrect item, please contact us so we can investigate the issue and provide an appropriate resolution.

Such requests are handled separately from ordinary change-of-mind returns.

6. Returns, Cancellations, and Consumer Rights

The Offline Phone operates in accordance with applicable United States federal and state consumer protection laws.

Unlike certain other jurisdictions, the United States does not provide a universal federal 14-day right to cancel every ordinary online purchase.

Instead, our 14-day return policy provides eligible customers with a contractual return option.

Additional consumer rights may apply depending on your state of residence and the circumstances of your purchase.

Shipping Delays and Order Cancellations

If we cannot ship your order within the timeframe promised at purchase, we will comply with the applicable requirements of the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.

Where required, we will notify you of the delay and offer the opportunity to agree to a revised shipping date or cancel the order for a prompt refund.

How to Request a Return

To request a return, contact:

The Offline Phone

Email: contact@theofflinephone.com

Please include:

Order Number:
Order Date:
Delivery Date:
Customer Name:
Email Address:
Product Being Returned:
Reason for Return (Optional):

Our support team will review your request and provide assistance.

7. Defective, Damaged, or Incorrect Products

If your order arrives damaged, contains a defective product, or differs from what you ordered, please contact us as soon as reasonably possible.

Email contact@theofflinephone.com and include:

Your order number
A brief description of the problem
Photos or videos showing the issue, if available

Providing photos or videos can help us investigate the issue more quickly, but we will review your request even if such documentation is unavailable.

We will evaluate your claim and work toward an appropriate resolution.

Depending on the circumstances, this may include:

Replacement

We may provide a replacement product when appropriate.

Repair

We may arrange a repair where this is a reasonable and available solution.

Partial Refund

In some circumstances, we may offer a partial refund if you agree to keep the product.

Full Refund

A full refund may be provided when appropriate or required by applicable law.

Return Shipping for Defective Products

If the product is confirmed to be defective, damaged upon delivery, or incorrect, we will arrange or reimburse reasonable return shipping costs when required by applicable law or under the remedy we provide.

Please contact customer support before paying for international return shipping in these circumstances so we can coordinate the appropriate return method.

Product Warranties

Any manufacturer or commercial warranty applicable to a product will be described in the relevant product documentation or warranty terms.

Such warranties are separate from rights and remedies that may apply under federal or state law.

Nothing in this policy excludes or limits any rights that cannot legally be waived.

8. Refund Processing

Once a refund has been approved, it will be issued to the original payment method unless an alternative arrangement is expressly agreed upon.

Refund processing generally takes up to 10 business days for approved standard returns.

Your bank or payment provider may require additional time to post the funds to your account.

If you have not received your refund after the expected timeframe, please contact us at:

contact@theofflinephone.com

We will help you investigate the payment status.

Where applicable law requires a faster refund, the legally required timeframe will apply.

9. Contact Information

Have questions about returns, refunds, cancellations, or defective products?

Our customer support team is happy to assist you.