Terms of Service – The Offline Phone

Website: https://theofflinephone.com
Legal company name: Leadskollen AB
Registered address: Stensätravägen 2, 127 39 Skärholmen, Sweden
Telephone: +46 13 884 69
Email: contact@theofflinephone.com
Last Updated: November 2, 2026

GENERAL INFORMATION

This website is operated by Leadskollen AB, a company registered in Sweden, trading under the brand name The Offline Phone.

Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Leadskollen AB.

We offer this website, including all information, tools, products, and services available through it, subject to your acceptance of the terms, conditions, policies, and notices outlined below.

By visiting our website and/or purchasing a product from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein or available through links on our website.

These Terms apply to all users of the website, including visitors, customers, and contributors of content.

Please read these Terms carefully before accessing or using our website.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please refrain from using our website or services.

Any new products, features, or tools added to our online store will also be subject to these Terms.

We reserve the right to update or modify these Terms by publishing changes on our website. Changes will apply prospectively, subject to applicable law, and will not retroactively alter completed purchases without a lawful basis.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.

SECTION 1 – ONLINE STORE TERMS

By using our website, you represent that you are at least 18 years old or have obtained the necessary consent from a parent or legal guardian.

You agree not to use our products or services for any unlawful or unauthorized purpose.

You must comply with all applicable federal, state, and local laws when using our website and services.

You may not:

  • Use our website for fraudulent or illegal activities.

  • Violate intellectual property rights.

  • Transmit viruses, malware, or harmful software.

  • Attempt to gain unauthorized access to our systems.

  • Interfere with the security or functionality of our website.

We reserve the right to suspend or terminate access to our services when reasonably necessary to address violations of these Terms, subject to applicable law.

Prices and Sales Tax

All prices displayed on theofflinephone.com are listed in United States Dollars (USD).

Applicable sales taxes may be calculated and added during checkout, depending on the shipping destination and relevant state or local tax requirements.

Shipping charges, if applicable, will be displayed before you complete your purchase.

The total amount payable will be presented for your review before you submit your order.

We reserve the right to change product prices at any time.

Price changes will not affect orders that have already been accepted.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse or cancel orders when we have a legitimate reason to do so, including suspected fraud, payment verification issues, or product unavailability.

If we cancel an order after payment has been collected, we will issue an appropriate refund.

You understand that information you submit through our website, excluding payment card details, may be transmitted across various networks and processed by service providers involved in operating our business.

Payment information is processed through secure payment providers using appropriate encryption and security measures.

You agree not to reproduce, duplicate, copy, sell, resell, or commercially exploit any portion of our website or services without our prior written permission, except as permitted by law.

The headings used in these Terms are provided for convenience only and do not affect their interpretation.

SECTION 3 – ORDERS AND PAYMENT

When you place an order through The Offline Phone, you agree to provide accurate and complete information.

This includes:

  • Your full name

  • Billing information

  • Shipping address

  • Email address

  • Contact information necessary to process your order

You are responsible for ensuring that the information provided is accurate.

Order Confirmation

After placing an order, you will receive an order confirmation email containing information about your purchase.

We may contact you if additional information is required to process your order.

If an item becomes unavailable or we are unable to fulfill your order, we will notify you and offer an appropriate resolution, including a refund when required.

Payment Processing

Payments are processed through secure third-party payment providers.

We do not store complete credit card numbers or card security codes on our own systems.

By submitting payment information, you represent that you are authorized to use the selected payment method.

SECTION 4 – SHIPPING AND DELIVERY

We offer shipping to eligible addresses within the United States.

Shipping availability, estimated delivery times, and applicable charges are provided on our website or during checkout.

Order Processing

Orders are generally processed within the timeframe communicated at the time of purchase.

Processing times may vary depending on product availability, order volume, and fulfillment arrangements.

International Fulfillment

Products may be shipped from Sweden or from international suppliers or fulfillment partners located outside the United States.

The shipping origin may depend on product availability and fulfillment arrangements.

International shipments may involve customs processing and transportation through multiple carriers.

Shipping Delays

Delivery estimates may be affected by:

  • Customs inspections or clearance procedures

  • International transportation disruptions

  • Severe weather conditions

  • Public holidays

  • Carrier delays

  • Other circumstances beyond our reasonable control

We make reasonable efforts to ensure orders are shipped within the timeframe communicated to customers.

If we cannot ship your order within the promised timeframe, we will notify you and provide the options required by applicable law, including the opportunity to agree to a revised shipping date or cancel for a prompt refund.

If no shipping timeframe is specified, we will comply with applicable US federal shipping requirements.

Lost or Damaged Shipments

If your package is lost or arrives damaged, please contact us at:

contact@theofflinephone.com

We will investigate the issue with the relevant shipping provider and provide an appropriate resolution consistent with applicable law.

For additional information, please review our Shipping & Delivery Policy.

SECTION 5 – CUSTOMS, IMPORT DUTIES, AND INTERNATIONAL SHIPPING

Certain products sold through The Offline Phone may be manufactured or shipped from outside the United States.

International shipments may be subject to customs inspections, import duties, tariffs, taxes, and carrier processing fees.

The party responsible for these charges depends on the applicable shipping arrangement and customs requirements.

If customers are responsible for additional import-related charges, we will disclose that responsibility and the applicable cost information before purchase as required by law.

We do not guarantee that international shipments will be exempt from customs duties or import procedures.

Customers may be asked to provide information reasonably necessary for customs clearance, depending on the shipping arrangement.

Any customs-related responsibilities will be handled according to applicable US laws and the agreed shipping terms.

SECTION 6 – PRODUCT INFORMATION AND AVAILABILITY

We make reasonable efforts to ensure that product descriptions, specifications, images, and prices displayed on our website are accurate.

However, minor differences may occur due to product updates, manufacturing variations, or display settings.

Product Specifications

Product features, supported applications, connectivity options, and compatibility information are described on the relevant product pages.

Customers should review product specifications before placing an order.

Third-party applications and services may change their compatibility, functionality, availability, or technical requirements over time.

We are not responsible for independent changes made by third-party service providers, except where applicable law or our contractual commitments provide otherwise.

Nothing in this section limits your rights if a product does not conform to its advertised description or applicable consumer protection requirements.

Product Availability

We reserve the right to discontinue products or limit available quantities when reasonably necessary.

If an accepted order cannot be fulfilled, we will contact the customer and arrange an appropriate resolution or refund.

SECTION 7 – RETURNS AND REFUNDS

We want customers to feel confident when purchasing from The Offline Phone.

We offer a 30-day return policy for eligible products, subject to the conditions outlined in our separate Return & Refund Policy.

Customers may request a return within 30 days of receiving their order.

Return Conditions

For returns based on a change of mind, products must meet the eligibility requirements described in our Return & Refund Policy.

Returned items should be:

  • In acceptable condition

  • Free from damage caused by misuse

  • Returned with their original accessories

  • Securely packaged for transportation

Additional conditions may apply to voluntary returns.

Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact our customer support team.

We will review the issue and provide an appropriate resolution, which may include a replacement, repair, or refund, depending on the circumstances and applicable law.

Our return conditions do not limit any consumer rights that cannot legally be waived.

For full details, please review our Return & Refund Policy.

SECTION 8 – INTELLECTUAL PROPERTY

All content displayed on theofflinephone.com, including text, images, graphics, logos, website design, and other materials, is owned by Leadskollen AB, our partners, or the respective rights holders.

Such content is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, or commercially exploit protected materials without the appropriate authorization, except where permitted by law.

SECTION 9 – USER ACCOUNTS

If you create a customer account, you are responsible for maintaining the confidentiality of your login credentials.

We recommend using a strong password and not sharing your account information with others.

If you suspect unauthorized access to your account, please contact us promptly.

We implement reasonable security measures to help protect customer accounts and personal information.

SECTION 10 – THIRD-PARTY SERVICES

Our website may contain links to third-party websites, applications, or services.

These third-party services operate independently and may be governed by their own terms and privacy policies.

We do not control the content, policies, or practices of independent third-party websites.

However, this does not limit our responsibility for products or services we directly sell or for representations we make regarding their functionality.

Customers are encouraged to review the applicable terms of third-party services before using them.

SECTION 11 – LIMITATION OF LIABILITY

We strive to maintain a secure, reliable, and functional website.

However, we cannot guarantee that our website will always be available without technical interruptions.

To the maximum extent permitted by applicable law, Leadskollen AB, trading as The Offline Phone, will not be liable for indirect, incidental, special, or consequential damages arising from use of the website or services, except where such limitations are prohibited by law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability arising from fraud, willful misconduct, or other conduct for which applicable law prohibits a limitation of liability.

These provisions do not limit any non-waivable consumer protection rights.

SECTION 12 – PRIVACY AND PERSONAL INFORMATION

The collection, processing, and use of personal information through our online store are governed by our Privacy Policy.

We take reasonable measures to protect customer information and comply with applicable privacy and data protection laws, including relevant US and EU requirements where applicable.

Personal information may be used to:

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Provide customer support

  • Process payments

  • Maintain website security

  • Send marketing communications where permitted by law

For additional information, please review our Privacy Policy.

SECTION 13 – CHANGES TO THESE TERMS

We reserve the right to update these Terms when necessary to reflect changes in our business, services, or applicable laws.

Updated Terms will be published on this page.

Changes will apply prospectively unless otherwise permitted by law.

Existing customer rights and previously accepted purchase agreements will not be retroactively modified without a lawful basis.

SECTION 14 – GOVERNING LAW

These Terms are governed by the laws of Sweden, subject to any mandatory consumer protection laws and other applicable legal requirements that cannot be excluded by agreement.

For customers located in the United States, nothing in these Terms excludes mandatory rights or protections available under applicable US federal or state law.

Any dispute arising from a purchase or use of our services will be handled in accordance with applicable law and any mandatory jurisdictional requirements.

We encourage customers to contact our support team first so that we may attempt to resolve concerns promptly and fairly.

Nothing in these Terms limits your right to seek remedies available under applicable consumer protection laws.

SECTION 15 – CONTACT INFORMATION

If you have questions about these Terms of Service, your order, or our products, please contact us.

Brand: The Offline Phone
Legal entity: Leadskollen AB
Registered address: Stensätravägen 2, 127 39 Skärholmen, Sweden
Telephone: +46 13 884 69
Email: contact@theofflinephone.com
Website: https://theofflinephone.com

Our customer support team will be happy to assist you.

Last Updated: November 2, 2026